Return / Renewal Refund Policy

Did you purchase our product from one of our retail partners?

If you purchased from a specific retailer, whether in store or online, please follow the return policy of that retailer. You risk losing your product if it is sent to netTALK, and you will NOT receive your refund.

netTALK Returns Policy

This return policy is only applicable if you purchased your item directly through the netTALK.com website or by calling netTALK sales.

Return Policy for Hardware with Basic Service Plan

Your 30-day Money Back Guarantee starts on the day you received your item. You have a full 30 days to try it out. If something is not right, let us know as soon as possible and before your 30 days is up. If you are still not satisfied, simply return your item, using the enclosed merchandise return label, for a full refund of the purchase less the return shipping costs.

You must return your product within 30 days to be eligible for a refund. A 25% restocking fee will be applied if there are damages from poor shipping or packing, or if there are missing components.

Additionally, items returned between 31 to 60 days after purchase delivery are subject to a 25% late return fee.

Items returned later than 60 days after purchase are not eligible for any refund.

Return/Cancellation Policy for the North American and International Service Plans

All calling plan sales are final. Nevertheless, if you are not satisfied with the service within the first 30 days of use, you may cancel the plan subject to the following penalties and restrictions:

  • No refunds will be given
  • Cancellation fee of 25% of the plan value will be charged.
  • The remainder of the plan amount charged will be given in the form of an international call credit to be used in accordance with netTALK Terms of Service.

Cancellation of plans after 30 and before 60 days after start of service are subject to the following penalties and restrictions:

  • No refunds will be given
  • A Cancellation fee of 50% of the plan value will be charged.
  • The remainder of the plan amount charged will be given in the form of an international call credit to be used in accordance with netTALK Terms of Service.

Cancellation of plans later than 60 days after start of service are not eligible for refunds/credits.

Refund Policy for Renewals of Service Plans

ALL SALES ARE FINAL. No full or partial refunds are available for renewal of telephone services regardless of the basis for the refund request.

Refunds for Local Number Porting (LNP)

A refund is available only during the first 24 hours after you have submitted an LNP request and payment. After 24 hours, no refunds can be granted as netTALK has paid irrevocable funds to have the LNP process completed.

Smartphone/TALK Credits Refund

All sales are final.

  • No refunds will be given
  • The remainder of the plan amount charged will be given in the form of an international call credit to be used in accordance with netTALK Terms of Service.

How long is the refund process?

In most cases your refund will appear on your bank or credit card statement within approximately 30 days. This time may be extended if there are shipping or other delays.

Where is the returns department located?

netTALK Returns Canada
118 Hymus Blvd
Pointe-Claire, QC
H9R 1E8